1. Guarantee & After-sale Service?
1.1. One year warranty under normal use and we supply lifetime maintenance;
1.2. Technical support by Phone, Email, Skype, WhatsApp around the clock;
1.3. Free Training to make sure you master the operation of the CNC Machine;
1.4. Friendly English Operation Manual, popular and easy to understand.
2. OEM Service Available?
2.1. Usually, we will manufacture the machine as our regular design;
2.2. X,Y,Z Working Area could be customer-oriented designing;
2.3. Special configuration could be customer-oriented designing.
3. Delivery Time( Production Procedure)?
3.1. For 3 Axis Machine with standard sp
ecification, usually 7-15 days;
3.2. For 4 Axis Machine with standard specification, usually 20-30 days;
3.3. For 5 Axis Machine, OEM or Non-standard models, usually 60 days;
3.4. For Laser Engraving Machine,Laser Marking Machine,usually 5-10 days;
3.5. For High Power Laser Cutting Machine,usually 30-50 days;
4. Payment Terms?
4.1. T/T in advance;
4.2. West Union: we can accept small payment(below $3000), but the bank charges shall be paid by the buyer;
4.3. L/C is acceptable if the amount is big. Please issue the L/C draft for our confirmation first;
5. How to Order?
5.1. Consult: we will recommend the most suitable machines to you after being informed by your requirements, such as the material you want to engrave or cut, the max size of the material( Length x Width x Thickness);
5.2. Quotation: We will supply you with our detail quotation according to our consulted machines, with the best quality and most competitive price;
5.3. Process Evaluation: Both sides carefully evaluate and discuss all the details(including technical parameters, specifications and business terms) of the order to exclude any misunderstanding;
5.4. Placing Order: If without any doubt, we will send you the PI( Proforma Invoice), and then both sides will sign a sales contract;
5.5. Production: We will arrange the production as soon as receiving your signed sales contract and deposit . The latest news about production will be updated and informed to the buyer during the production;
5.6. Quality Control: The whole production procedure will be under regular inspection and strict quality control. The complete machine will be tested to make sure they can work very well before being out of factory;
5.7. Delivery: We will arrange the delivery as the terms we both agreed with and after the confirmation by the buyer;
5.8. Custom Clearance: We will supply and deliver all the necessary shipping documents to the buyer and ensure a smooth customs clearance.